Frequently Asked Questions

1. I’m a new pet owner. What vaccines does my pet need?: Starting at about 6-8 weeks puppies will receive the DHPP vaccine followed by a series of DHPP every 3 weeks until the pet is 15-18 weeks of age. At that time they will receive the Rabies vaccine as well. Feline also start between 6-8 weeks of age receiving FVRCP vaccine followed by a series of FVRCP every 3 week until the pet is 15-18 weeks of age. At that time the Rabies vaccine is recommended. Compliance helps to assure your pet stays healthy and has a better chance of not contracting any life threatening diseases.
2. Do you recommend Heartworm Prevention and testing?: Yes, our doctors strongly recommend heartworm testing and monthly preventative due to the rise of West Nile virus in our state. The rise in West Nile virus is caused by the rise in mosquito’s which can carry heartworms. Once monthly prevention is strongly recommended. Not giving monthly heartworm prevention could leave your pet vulnerable to deadly heartworm infections and other internal parasites.
3. Does my cat need Heartworm Prevention?: Yes, Heartworm disease is being recognized as a rising problem in cats. This may be difficult to diagnose, only 1-2 worms can cause serious or fatal disease. Our doctors recommend monthly prevention.
4. At what age do you recommend Spay/Neuter to be done?: We recommend your pet to be 4 months and at least 4 lbs in order to perform the surgery with fewer risks of anesthesia.
5. Do you accept walk-ins or appointments only?: We ask that you call us and schedule an appointment so we can adequately do a full physical exam and devote an allotted time period for you and your pet. We do accept walk-ins yet there may be an extended wait time along with an additional fee.
6. Why do I have do booster my puppy/kitten?: Maternal antibody starts to ware off at around 6-16 weeks leaving your pet susceptible to disease. We never know for sure when this starts, we recommend starting vaccines 6-8 weeks, then boostering every 3 weeks until 16-18 weeks of age. This ensures that your pet will gain the immunity needed to fight the numerous, easily transmitted, life threatening viral diseases out in the world today.
7. Do you Board Pets?: No, we are strictly a medical facility.
8. What do I do if I need you after hours or on a holiday?: One of our associate hospitals, Arrow Animal Hospital located at 5144 W Thunderbird Road, is open until 8:00 pm Monday through Friday and 7:00pm on Saturday and Sunday.
Also the Emergency Animal Clinic is located 9875 W Peoria Ave they are available 24hrs a day 365 days a year at # 623-974-1520.
9. Do you accept payments?: Payment plans are available. We also accept cash, checks with a valid driver's license, Visa, MasterCard, Discover, American Express, and Debit cards with either the Visa or MasterCard logo.
10. Do you have someone here all night to check on my hospitalized pet?: We do not have staff here after hours. We hospitalize low risk animals, but we send higher risk animals to a 24 hour hospital for continuous monitoring.